Vernene once again was able to fix a computer problem that has been annoying me for months. I hadn’t been able to figure out what I had accidentally done in WORD to make the problem occur. Vernene hadn’t seen this particular issue before, but quickly researched possible solutions and was able to figure out how to reset the options so that the problem was resolved. I appreciate how she took the time even though the problem was minor. And her professionalism at not pointing out that I had created this particular annoyance was also most welcome!