Vernene once again was able to fix a computer problem that has been annoying me for months. I hadn’t been able to figure out what I had accidentally done in WORD to make the problem occur. Vernene hadn’t seen this particular issue before,┬ábut quickly researched possible solutions and was able to figure out how to reset the options so that the problem was resolved. I appreciate how she took the time even though the problem was minor. And her professionalism at not pointing out that I had created this particular annoyance was also most welcome!